Frequently Asked Questions

We have put together some frequently asked questions to help you understand what Continulus offers and why it is beneficial to become a registered member.

If you have a question that you cannot find the answer to then please contact us for more information.

Getting Started
  • keyboard_arrow_right keyboard_arrow_down What is your Fair Price Policy?
    • Our Fair Price Policy is our promise to ensure equality and fairness in our subscription and course pricing. We believe that cost should not be a barrier to accessing world-class healthcare education. All courses and subscriptions are priced in a fair way according to your profession and location.

      In high-income countries, doctors pay full price and non-doctors pay 50% of the full price.

      In upper-middle income countries, the price is 40% for doctors and 20% for non-doctors.

      In lower-middle income countries, the price is 10% for doctors and 5% for non-doctors.

      All content is free for healthcare professionals who work in low-income countries.

  • keyboard_arrow_right keyboard_arrow_down What is included with a Continulus subscription?
    • We offer a number of different subscription types providing a range of premium features including discounts on courses, CPD/CME accredited certification, time-coded note taking as well as downloadable slides & transcriptions.

      A matrix of what specific features are included in each subscription type and the fair pricing details applicable to your membership can be found on our pricing page.

  • keyboard_arrow_right keyboard_arrow_down How will I be billed for my subscription?
    • Monthly subscriptions are billed on the same date every month (from the date of creation). Yearly subscriptions are billed on the same date every year (from the date of creation) for the whole year.

  • keyboard_arrow_right keyboard_arrow_down How do I cancel my subscription?
    • You can cancel your subscription at any time by clicking on “My Dashboard”, then “Subscriptions and Payments” which will take you to our Stripe Subscription Portal and you can cancel your subscription from there.

      Please note that cancelling your subscription only cancels auto-renewal and you will continue to receive your subscription benefits until the end of your current billing cycle.

  • keyboard_arrow_right keyboard_arrow_down Do you offer organisational pricing?
    • Yes we do! We can bring global experts to your team at any time through our bespoke organisational subscription service. For more details, please complete our organisational enquiry form.

Content & Features
  • keyboard_arrow_right keyboard_arrow_down How easily can I find the content that I am looking for?
    • You can begin by browsing our library from the top left of the page (or from the side navigation menu on a mobile device) where you can choose a compendium by subject matter, then by topic and then by individual course or lecture.

      Alternatively, there is a search icon in the top right of the page where you can search the entire platform for content, speakers and further information.

      From within the library, there is a most watched option which shows the top 10 most watched lectures to let you know what is trending on the platform and every item can be added or removed from your favourites list by toggling the heart icon in the top right of a content card.

  • keyboard_arrow_right keyboard_arrow_down How do time coded notes work?
    • As you progress through the videos you can take notes as you go which will be stored privately within your profile. You can add a note at any time during the video and it will be tagged against the exact point in the particular video so that you can return to that point at any time by clicking the time next to the note in the list. You can also edit and delete them as you wish.

      You can download your notes for an entire course or lecture, broken down by video, from your member dashboard. You can also select to include your notes within your personal learning journey from the member dashboard as well.

      There are three ways that you can add a new Time Coded Note:

      1. Click on the “Add Time Coded Note” icon on the video player

      2. Click on the “Add Time Coded Note” icon in the top right of the time coded notes list

      3. Use the hotkey: Opt+N on a MacOS or Alt+N on Windows

  • keyboard_arrow_right keyboard_arrow_down How can I download slides and transcriptions?
    • You can download a copy of the slides and transcriptions for any video by selecting the download option directly above the video player at any time.

  • keyboard_arrow_right keyboard_arrow_down How can I download my certificates?
    • To get your certificate for a course or lecture, you need to do four things to comply with the accreditation process:

      1. Complete the pre-course or pre-lecture questions, there is no pass or fail at this point as they are only to gauge your existing knowledge of the subject matter

      2. Watch and complete all the videos in the course or lecture

      3. Complete the post-course or post-lecture feedback

      4. Complete the post-course or post-lecture quiz, achieving a score of 75% or greater. You can re-review the content and your time coded notes if necessary and re-take the quiz as many times as you need to to achieve the required score

      Once this has been completed, you can download your certificate by using the “Download Certificate” link from the progress bar directly underneath a video, using the “Download Certificate” button on the post-course or post-lecture quiz results page or from your member dashboard. You can also select to include your certificates within your personal learning journey from the member dashboard as well.

      NOTE: Your certificate will always be available to download at any time in the future however, it will always be dated at the point it was first awarded.